See Below For Online Course And 1:1 Coaching Terms And Conditions
Online Course Purchase Terms and Conditions
Effective date: 14th April 2025
This page tells you the terms and conditions (Terms) on which we supply any of the courses (Courses) listed on our website www.drnatashawallace.co.uk (our site) to you. Please read these Terms carefully before ordering any Courses from our site.
You should print a copy of these terms and conditions for your future reference. By placing an order on our site, you agree to these Terms and that these Terms take precedence over any other terms and conditions including your own terms of business, any course of dealing or any industry practice.
1. INFORMATION ABOUT US
www.drnatashawallace.co.uk is a site operated by Revive Psychological Services Ltd. ("we" or “us”). Our address is Office 6, George Stephenson Business Centre, Newcastle, NE126DU and our email address is [email protected]
2. YOUR STATUS
By placing an order through our site, you warrant and confirm that:
(a) You are legally capable of entering into binding contracts;
(b) You are at least 18 years old;
(c) You will only use a Course for your business use and you may not sell, publish or distribute such document or use it in whole or in part to create another document.
3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
3.2 Your order is an offer to us to buy a Course. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Course is available for access or download (the Download Confirmation). The contract between us (Contract) will only be formed when we send you the Download Confirmation.
3.2 The Contract will relate only to those Courses whose access or download we have confirmed in the Download Confirmation. We will not be obliged to supply any other Courses that may have been part of your order until the access or download of such Course has been confirmed in a separate Download Confirmation.
3.3 [If you are purchasing a Course as a consumer (as defined in the Consumer Contracts (Information, Cancellaton and Additional Charges) Regulations 2013 – namely you are buying the course as an individual acting for purposes which are wholly or mainly outside of your trade, business, craft or profession, the following shall apply:
(a) you have the right to cancel this agreement within 7 days of this agreement by emailing us at [email protected] or by using the form of cancellation annexed to this agreement at Annex 1. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel this agreement, we will reimburse to you all payments received from you in relation to the agreement within 7 days after the date on
which we were informed about your decision to cancel this Contract; and
(b) notwithstanding paragraph 3.3(a) above, you agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set out in paragraph 3.3(a) above and you acknowledge that you will lose your cancellation rights in relation to such digital content; and
(c) in relation to the provision of any additional services under this Contract:
(i) you hereby request immediate performance of the Contract and
acknowledge that you will lose your right of withdrawal from the Contract once the service contract is fully performed; and
(ii) if you cancel the Contract before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to
what has been supplied, in comparison with the full coverage of the
Contract.
If you are not purchasing as a consumer, the above provisions shall not apply.
4. AVAILABILITY
Your order will be fulfilled automatically on your receipt of the Download Confirmation but in the event that our automated systems do not work immediately, please contact [email protected] to advise us that the Course has not been made available for access or download. As our systems are automated, we shall not be liable for any delay in the access to or download of any Course.
5. TITLE AND INTELLECTUAL PROPERTY
5.1 You will only be entitled to use the Course when we receive full payment of all sums due in respect of the Course.
5.2 As between us and you, all Intellectual Property Rights and all other rights in any Course shall be owned by us. We license all such rights to you on a non-exclusive basis only to such extent as is necessary to enable you to make reasonable use of the Course.
5.3 We shall enforce our Intellectual Property Rights in the Course to the fullest extent possible by law and DISTRIBUTING (WHETHER FOR PAYMENT OR OTHERWISE), PUBLISHING,
SELLIING OR DISCLOSING A COURSE IS STRICTLY PROHIBITED.
5.4 You may not without our prior written consent make any audio or visual recordings of any part of the course.
5.5 The materials we deliver as part of the course do not in any way constitute advice, therapy or recommendations. We are providing training and guidance only. We are not able to advise
you on your individual circumstances and shall not be liable for any reliance placed by you on the materials within the course.
5.6 We will endeavour to ensure that all information that we provide within the course is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.
6. PRICE AND PAYMENT
6.1 The price of any Course will be as quoted on our site from time to time, except in cases of obvious error.
6.2 These prices include VAT except where expressly stated otherwise.
6.3 Where your order includes ongoing access to the course materials (for the period stated on the order form), your access shall expire (and the Contract shall terminate) on the date falling on the expiry of such stated period. If you wish to continue to have access to the course materials, you must renew your membership in the manner advised on our site.
6.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Download Confirmation.
6.5 Payment for all Courses must be by such method of payment as is specified on our website. If you choose to pay by PayPal, you must have a valid PayPal account in order to purchase a Course.
7. REFUNDS
7.1 As you are able to download, make use of and copy the Course immediately, we will only offer refunds in limited circumstances at our discretion.
7.3 You are only eligible for a refund when you have completed the full Thrive program and completed all the workbooks within 90 days of purchase. To request a refund we require you to send all completed workbooks to [email protected].
7.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
8. OUR LIABILITY
8.1 Our Courses are provided on an "as is" basis without any representations or endorsements made and without any warranty of any kind whether express or implied, other than where you are purchasing our Courses as a consumer in which case the implied warranties of fitness for purpose, merchantability and accuracy shall apply.
8.2 Nothing in these terms attempt to exclude or limit any liability for death or personal injury caused by our negligence (or any other matter for which we are not able to limit or exclude our liability due to applicable law).
8.3 If, for any reason, we are liable for any damages, our total liability shall be limited to the amount of the Course purchased.
8.4 By purchasing a Course, you agree that in no circumstance shall we be liable for any indirect, incidental, special or consequential damages, including, but not limited to:
(a) loss of income or revenue
(b) loss of business
(c) loss of profits or contracts
(d) loss of anticipated savings
(e) loss of data, or
(f) waste of management or office time
however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable arising out of or in any way connected with the use of a Course, under any law or on any basis whatsoever whether contractual or otherwise.
9. WRITTEN COMMUNICATIONS
You agree that our communication with you will be mainly electronic and via email. We may however also provide you with information by posting notices on our site. You agree that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
This condition does not affect your statutory rights.
10. NOTICES
All notices given by you to us must be given to Dr Natasha Wallace at [email protected] pr office 6, George Stephenson Business Centre, Newcastle, NE126DU, UK. We may give notice to you at the e-mail address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
11. TRANSFER OF RIGHTS AND OBLIGATIONS
11.1 You may not transfer, assign or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
11.2 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
12. EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
13. WAIVER
13.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
13.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
13.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 below.
14. SEVERABILITY
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15. ENTIRE AGREEMENT
15.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
15.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any
representation, undertaking or promise given by the other or be implied from anything said
or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
15.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
16. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
16.1 We have the right to revise and amend these terms and conditions from time to time.
16.2 You will be subject to the policies and terms and conditions in force at the time that you order Courses from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Download Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Course).
17. LAW AND JURISDICTION
Contracts for the purchase of Courses through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions, concerns or complaints about this Online Course Purchase Terms & Conditions, please contact us:
- By email: [email protected]
- By visiting this page on our website: www.revive-psychology.co.uk
- By mail: Revive Psychological Services Ltd, Office 6, George Stephenson Business Centre, Newcastle Upon Tyne, NE3 1XU, UK
1:1 COACHING AGREEMENT
BETWEEN:
- REVIVE PSYCHOLOGICAL SERVICE LTD. (trading as “[co.uk]” of [REVIVE PSYCHOLOGICAL SERVICES, KGEORGE STEPHENSION BUSINESS CENTRE, NEWCASTLE, UK, NE31XU, (COACH, WE OR US)
- Full name ………………………………………………………….. of ……………………………………………………………...
…………………………………………………………………………………………………………………….(Client or you)
Agreed terms
1. Term of engagement
1.1 You are engaging me as a wellbeing coach/psychologist (none therapeutic work) to provide coaching services on the terms of this agreement as specified in the Schedule to this Agreement.
1.2 This contract between us will commence on the date you sign this agreement and will continue either until all of the Services have been performed or unless and until terminated by either of us giving [2 weeks’] notice to the other in writing to the relevant address set out above.
2.1 Each appointment at which the Services are provided (Session) will last for a maximum of one hour and will either take place over the internet (via Zoom) unless we agree to an alternative venue.
2.2 Where Sessions are held in third party venues, you agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). You will be required to leave the venue if you do not comply with such policies and rules (and I shall not be obliged to refund you any amounts paid in relation to such Session).
2.3 You are responsible for your own belongings that you take to a Session and neither I nor any third party venue will be liable for any loss, damage, theft or destruction of any of your belongings.
2.4 You agree to reimburse me in full and indemnify us against any claim from any third party (and associated costs and expenses (including professional fees)) arising out of your actions or inactions while at a third-party venue.
2.5 You may cancel a Session by notice in writing by email to [email protected] and the following cancellation fees will be payable by you.
2.6 If you cancel a Session, then you must pay the following cancellation fees:
(a) no cancellation fee if you cancel a Session more than 48 hours before the start time of the Session; and
(b) 100% cancellation fee if you cancel the Session on or less than 48 hours prior to the start time of the Session.
2.7 I may cancel a Session by providing notice to you and if I do so, I will re-schedule the Session to the earliest mutually convenient time.
3.1 I shall provide the Services with due care, skill and ability.
3.2 Other than as set out in clause 3.1 above, all warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching, I do not guarantee any particular results.
4.1 In consideration of me providing the Services to you, you will pay me a fee for each Session of £250 per hour inclusive/exclusive of VAT. Where a Session lasts for less than one or more full hours or more than one full hour, the fees will be calculated pro rata at a rate of £250 for each QUARTER OF AN HOUR.
4.2 Subject to clauses 2.6 and 4.3 of this Agreement, I will not be obliged to provide you with any refunds for any reason.
4.3 As you are purchasing the Services as a consumer (namely you are not purchasing the Services wholly or mainly in the course of a trade, craft, profession or business), the following applies:
(a) you have the right to cancel this 1:1 agreement within 14 days of the date of this agreement by emailing us at [email protected] or by using the form of cancellation annexed to this agreement at Annex 1. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. If you cancel this agreement, we will reimburse to you all payments received from you in relation to the agreement within 14 days after the date on which we were informed about your decision to cancel this Contract; and
(b) Where 1:1 coaching has been purchased as part of a package with an online course, The cancellation and refund terms for the online course stand separate from the 1:1 coaching sessions. See the above 'Online Course Purchase Terms and Conditions' for the refund details for the course.
(c) If you have purchased 1:1 sessions as part of a package with an online course, and you request to cancel this 1:1 contract within 14 days of purchase, you will be refunded the difference between the price of the course and the 1:1 sessions.
(d) notwithstanding paragraph 4.3(a) above, you agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set out in such paragraph and you acknowledge that you will lose your cancellation rights in relation to such digital content; and
(e) in relation to the provision of any services under this Contract:
(i) you hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal from the Contract once the service contract is fully performed; and
(ii) if you cancel the Contract before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.
4.4 If you contact me between scheduled Sessions then I may at my discretion provide a brief response to you free of charge. If however I consider that more time is needed to deal appropriately with your communication then I may either:
(a) advise you to arrange an additional Session (at the fees set out in Clause 4.1 above); or
(b) inform you of the time I would need to spend in responding to you and the fee which would be payable by you for such a response. I will obtain your approval to such fee before incurring any fees.
4.5 I will invoice you in advance for the fees set out in this Clause 4 (together with VAT which shall be charged in addition to the fees, where appropriate).
4.6 If you are purchasing sessions as part of a package (e.g. Thrive: Overcome Overwhelm Elevate Package), you will not receive invoices for the paid sessions, However, if you decided to purchase further sessions after the amount purchased have been used, you will be invoiced the week before your next scheduled appointment.
4.7 You shall pay each of my invoices in full by the date given on the invoice to the bank account nominated in writing by me.
4.8 You shall be responsible for all travel, accommodation and other subsistence costs and all other expenses incurred by you in connection with your participation in the Sessions.
4.9 Without prejudice to any other right or remedy that I may have, if you fail to pay me on the due date, I may:
(a) charge interest on such sum from the due date for payment at the annual rate of 4% above the base rate from time to time of Starling Bank accruing on a daily basis and being compounded quarterly until payment is made, whether before or after any judgment and you shall pay the interest immediately on demand; and
(b) suspend all Services until payment has been made in full.
4.10 All sums payable under this agreement shall become due immediately on termination of this agreement, despite any other provision. This clause 4.6 is without prejudice to any right to claim for interest under the law, or any such right under this agreement.
I acknowledge that in the course of providing the Services I will have access to Confidential Information. Confidential Information means: information in whatever form relating to you and your affairs that are confidential to you including (but not limited to): (i) information that I obtain in connection with the provision of the Services and (ii) the fact that I am providing the Services to you.
5.1 I agree not to (except in the proper course of my duties) use or disclose to any third party any Confidential Information. This restriction does not apply to:
(a) any use or disclosure authorised by you or required by law;
(b) any use or disclosure which I in my absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or
(c) any information which is already in, or comes into, the public domain otherwise than through my unauthorised disclosure.
5.2 As is good practice in coaching and clinical psychology, I undertake coaching and am part of supervision groups. You agree that I may disclose any issues which arise out of the Sessions with my own coach, supervisor and/or supervision group but I agree only to disclose such issues on a general basis and without disclosing your name.
5.3 You may disclose to third parties such information about the Sessions as you wish.
5.4 We will keep all personal information securely and Dr Natasha Wallace is registered as a data controller with the UK Information Commissioner's Office (ICO). The ICO registration number is A8982310. https://ico.org.uk
5.5 5.4 We are GDPR compliant. Please see our privacy policy for more information on how we protect your data.
5.6 5.5 The admin team will have access to your information to book appointments and upload clinical notes; however, they are bound to the same GDPR obligations as the rest of the team.
6. Data protection and Intellectual Property
6.1 You acknowledge that your personal data will be processed by and on behalf of me as part of me providing you with the Services. I will use and process your personal data in accordance with my Privacy Notice that you can view at https://app.termly.io/policy-viewer/policy.html?policyUUID=74ac5d09-bcb9-4bbc-913b-c06765e0898d
6.2 I am the owner or the licensee of all Intellectual Property Rights and all other rights in the materials and content that I use within the Sessions and nothing in this agreement or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in such material or content to you or to any other person.
6.3 You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials that I use in the Sessions.
6.4 I grant to you a limited, non-exclusive, non-transferable, non-sub licensable, revocable licence to use all or any of the content or material used in the Sessions for the purposes for which the Sessions were provided only.
6.5 You may not without my prior written consent make any audio or visual recordings of all or any part of our Sessions.
7. Obligations on termination
7.1 On or before the date of termination of this agreement, you shall immediately pay any unpaid fees or other sums payable under this agreement.
7.2 Termination of this agreement shall not affect the accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this agreement, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination.
7.3 Clauses which expressly or by implication have effect after termination shall continue in full force and effect after the date of termination of this agreement, including the following clauses: clause 5 (Confidential Information), this clause 7, clause 9 (Limitation on liability) and clause 15 (Governing law and jurisdiction).
The relationship between us will be that of independent contractor and nothing in this agreement shall render me your employee, worker, agent or partner.
9. Limitation on Liability
9.1 Nothing in this Agreement shall limit my liability for death or personal injury caused by my negligence or for my fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.
9.2 I shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by you as a result of you entering into this agreement and me providing the Services.
9.3 My total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of this agreement shall in all circumstances be limited to the total price paid by you for the Sessions.
9.4 If I am prevented from or delayed in performing my obligations by your act or omission or by any circumstance outside of my control, I shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
9.5 The provisions of this clause 9 shall survive termination of this agreement.
I shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond my reasonable control.
You acknowledge and agree that this agreement constitutes the entire agreement and understanding between us and supersedes any previous arrangement, understanding or agreement between us relating to the provision of the Services (which shall be deemed to have been terminated by mutual consent).
No variation of this agreement shall be valid unless it is in writing and signed by or on behalf of each of us.
This agreement may be executed in any number of counterparts, each of which, when executed, shall be an original, and all the counterparts together shall constitute one and the same instrument.
14.1 A person who is not a party to this agreement shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
14.2 The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement are not subject to the consent of any person that is not a party to this agreement.
15. Governing law and jurisdiction
15.1 This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
15.2 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).
16.1 The definitions and rules of interpretation in this clause apply in this agreement (unless the context requires otherwise).
Confidential Information: information in whatever form relating to you and your affairs that are confidential to you including (but not limited to): (i) information that I obtain in connection with the provision of the Services and (ii) the fact that I am providing the Services to you.
16.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.
17. Disclaimer
17.1 Insofar as is permitted by law, we make no representation, warranty, or guarantee that our Services will meet your requirements.
17.2 Whilst every reasonable effort has been made to ensure that all representations and descriptions of services available from us correspond to the actual Services available, minor variations or errors may occur.
17.3 We make no representation, warranty, or guarantee that the Services shown on our website will be available from us at the times requested by you.
17.4 It should be noted that results will be different for each individual depending on various factors, including, without limitation, the number and frequency of sessions and any preparation, activity or other action undertaken by the client which is prescribed or suggested by the coach. Satisfactory progress in relation to any particular condition, issue or other circumstance (or resolution of it) cannot be guaranteed, and we make no warranty or representation that any particular progress or result will be brought about as a result of our providing the Coaching Services.
